UPDATE 29.3.20 COVID-19 – CURRENT AND ADVANCE BOOKINGS

For existing bookings for stays during the period from 24th March, 2020 to 1st May, 2020, please call us on 01736 795311 to discuss your reservation.

You have the option to re-book or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability.

For existing bookings for stays after 1st May, 2020, we are currently flexible with your holiday plans.

Subject to Government restrictions regarding Covid-19, your reservation will be honoured on the booked date. However, should you wish to postpone, please call us on 01736 795311 to discuss options.

For all new bookings made after 1st April, 2020 for stays from 1st May, 2020, should we be unable to fulfil your booking due to Government restrictions regarding Covid-19, you have the option to postpone or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability, or to receive a full refund. Note excludes third party bookings.

UPDATE 21.3.20 COVID-19 ANNOUNCEMENT

It is with very deep regret that from Sunday, 22nd March, 2020, and in positive support of our Government and our country, we have to announce that, with the health and safety of everyone in mind, we will be closing our hotels, spa, and restaurants until May, 2020.

Those of you who already know us will appreciate that we do this with great sadness and a heavy heart. It is an extremely difficult decision to have made and one never contemplated in all our many years of welcoming you, our guests and visitors, to Carbis Bay.

With your future help and encouragement, so meaningful to us as always, we will come through this time of uncertainty and still be here, “on the beach”, to host and share with you your holidays, celebrations and memorable times in your lives.

Our team will help with anything and everything they can. Please take a look at our further information below and feel free to contact us at any time.

We will retain and continue to work with our team of staff in coordinating our approach and we look forward to seeing you later in the Spring.

Our beautiful Carbis Bay and all that we offer is waiting for you.

We send you our smiles and our very best wishes.

Stephen and José Baker
Carbis Bay Hotel & Estate

FAQ

Is everything closed?

Our 3 hotels, Carbis Bay Hotel, the Gannet Inn, the Atlantic Bay Hotel are fully closed, as are our self-catering properties and lodges; also our C Bay Spa and restaurants.


Are the closure dates fixed?

No, they are liable to change depending on how the situation develops.

Please keep looking at our website and social media for up-to-date information.

Sign up to our newsletter via our website www.carbisbayhotel.co.uk and follow our social media pages to receive the latest information.


Can I call you to discuss my booking?

Yes. Our Reservations Team will be available between 9 am and 5 pm daily.

Please call 01736 795311 for queries at Carbis Bay Hotel, Gannet Inn and Atlantic Bay Hotel.

Please bear with us due to the high volume of calls.

If you would prefer to email reservations@carbisbayhotel.co.uk please do so.

Live Chat is also on our website – www.carbisbayhotel.co.uk


What can I do about an existing booking, either during the closed period or if I want to change dates for a booking in the next few months?

Discuss it with us as soon as possible.

If you made the booking directly with us, we will look at it with you and see if there are alternative future dates to which we can move it.

If you made the booking with a third party, we will do our best to rearrange it for another date.


Can I make a new booking for, say, later this year or next year?

We would love you to make as many future bookings as you wish and actually recommend this as it is forecast that UK demand and for Cornwall especially, will be very high once restrictions can be relaxed.


I have a wedding or event booked during the closed period or shortly thereafter. What will happen?

If we have not already spoken to you, the first thing to do is to please call us as soon as you can and our dedicated Events Team on 01736 795311 will talk everything through with you and what the best option might be. They can look at alternative dates and moving everything forward. We totally understand your concerns and will do everything we can to help you.


I have spa treatments or a spa day booked during the closed period. What happens to my booking?

If we have not already spoken to you, please call C Bay Spa as soon as possible to discuss options.

C Bay Spa: - 01736 795311


I have a reservation at one of your restaurants when you are closed. What should I do?

For all restaurants please call 01736 795311


Can I still go on the beach?

Yes, the beach will remain open throughout this period and we encourage visitors to follow strict Government guidelines regarding social distancing or any measures.


What are our Terms and Conditions?

You can find these on our websites

www.carbisbayhotel.co.uk

www.gannetstives.co.uk

During these times, it may be necessary that we are flexible, depending on circumstance.

Please don’t forget, we are here for you, our Carbis Bay friends and guests.

UPDATE 18.3.20 - Business as Usual

As we are all faced with times of uncertainty due to the outbreak of COVID-19, I wish to reassure you that the safety and wellbeing of our guests and staff remain our primary concern and focus.

We are monitoring the situation daily and taking additional precautionary measures. These include a hand-wash station for guest use on entering and exiting the hotel, deep-cleaning procedures in all rooms, public areas and restaurants together with regular strict hygiene checks throughout all departments.

I understand that many of our guests have concerns about travelling at this time and seek to reassure you about any travel plans you may have to visit us.

It is business as usual across the Estate and we are committed to offering flexibility regarding existing bookings wherever possible.

We remain vigilant in tightening our procedures in line with recommendations and guidelines from the World Health Organisation and our Government and, as always, our team will continue with their commitment to providing memorable and meaningful experiences for all of you who stay with us.

If you have any specific requirements or would like to ask any questions prior to your arrival, please do not hesitate to call our team on 01736 795311.

I hope to be able to welcome all of you to our Carbis Bay Estate in the coming weeks and months to embrace with us our stunning Cornish coastline, ocean breezes and to delight in our warm welcome and extensive facilities.

Stephen Baker Managing Director – Carbis Bay Estate

15.3.20 - Covid-19

Following the ongoing Covid-19 pandemic Carbis Bay Hotel,Spa & Estate would like to reassure our guests that we are fully aware and closely following all Government and Health Service guidelines for COVID-19. Additional measures have been taken to provide the safest possible environment for your stay.

As standard, we have very rigorous and thorough cleaning routines but have added to those with more frequent cleaning of surfaces, “touch points” such as handles, knobs, light switches and public areas.

Whilst the all-important frequent hand washing is best done with soap and water, we will be providing hand sanitiser around the hotel too along with a mobile hand washing station at the entrance for guests entering and exiting the hotel.

Whilst our team is doing their very best to keep themselves and our guests healthy, we would ask that all guests practice good hand hygiene also, and, if during your stay you feel at all unwell, especially developing a high temperature or a newly acquired continuous cough you inform us immediately.

Most importantly please do not arrive for a stay at Carbis Bay Estate if you have recently stayed in one of the countries where incidences of Corona infection are more advanced than in the UK. We take this very seriously and we reserve the right to ask you to provide evidence of your temperature if we have worries about your state of health.

If you have any concerns or questions regarding your stay, please telephone our reservations team on 01736 795311.