Carbis Bay Hotel

  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. In paying, by credit or debit card, by bank transfer or cheque, you are entering into a contract and accepting our Terms and Conditions. The deposit in advance may be the cost of the first night's stay or the amount in full. The hotel may require the balance of payment in full upon arrival. Cheques must be presented in good time for clearance and are not accepted on arrival or departure.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • Amendment to an existing booking incurs a charge of £20.00 per room per amendment.
  • All booking amendments must be made in writing.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Deposits are strictly non-refundable but may be transferred to a future booking at the Manager’s discretion.
  • We reserve the right to refuse any booking.
  • We reserve the right to change any pricing with the exception of confirmed bookings.
  • All prices shown are based on two adults sharing a double room and are subject to availability.
  • Upon arrival a pre-authorisation against a credit/debit card is taken.
  • Children's teas are available at 5.30pm daily - very young children are allowed in the restaurant during the first hour of service.
  • Regrettably, pets are not allowed in the hotel.
  • No refunds given for dinners not taken when reservation on dinner/bed/breakfast basis.
  • Most major credit cards accepted. Cheque payments - see above
  • Rooms will be charged for unless vacated by 11.00 am on the day of departure.
  • Rooms are usually ready for occupation from 3.00 pm.
  • Please advise us if your arrival time is likely to be after 6.00pm.
  • Carbis Bay Hotel & Estate accepts no responsibility for any property damaged or lost within the Estate unless it has been deposited at Reception for safe keeping.
  • Carbis Bay Hotel & Estate does not accept liability for any loss or damage to vehicles left on the Estate’s property.
  • Smoking is not permitted within any of the properties of Carbis Bay Hotel & Estate. Should this be disregarded, a deep-cleaning charge of £250 will be charged.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure of public services gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Disability Awareness - please advise Reception of any disabilities or special requirements.
  • Cancellation - a cancellation must be confirmed in writing. For a cancellation received more than one calendar month before arrival, the deposit can be retained for use against a future booking at the Manager's discretion. For cancellations within 4 weeks of the arrival date, the full cost of the stay is due. In the event of cancellation at any time, administration and further cancellation fees may apply.
  • It is recommended that you take out your own holiday insurance cover.
  • Threatening, offensive or illegal behaviour will not be tolerated.
  • We reserve the right to recover any losses due to damage caused to the Estate’s property, fixtures, fittings and flood damage

Coastal Properties - serviced and self-catering accommodation

  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. A deposit of £500 per property per week is required to confirm a reservation, with the balance payable 8 weeks prior to arrival with the exception of the Beach Lodges and Beach Suites where a deposit of the first night’s stay is required with the balance payable 8 weeks prior to arrival. Accommodation is offered subject to being available upon receipt of deposit. See tariff for numbers of people per property. Housekeeping, extra beds and cots are available at a supplement.
  • Children of all ages are welcome.
  • Pets are allowed in selected apartments only.
  • Smoking is not permitted within any of the properties of Carbis Bay Hotel & Estate.
  • Cancellation - a cancellation must be confirmed in writing.
  • Most major credit cards accepted. In paying, by credit or debit card, by bank transfer or cheque, you are entering into a contract and accepting our Terms and Conditions. Cheques must be presented in good time for clearance and are not accepted on arrival or departure.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • All booking amendments must be made in writing.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Deposits are strictly non-refundable but may be transferred to a future booking at the Manager’s discretion.
  • We reserve the right to refuse any booking.
  • We reserve the right to change any pricing with the exception of confirmed bookings.
  • Amendment to an existing booking incurs a charge of £30 per property amendment.
  • Upon arrival a pre-authorisation against a credit/debit card is taken.
  • Properties will be charged for unless vacated by 10.00 am on the day of departure.
  • Accommodation should be ready for occupation from 4.00 pm onwards. Please advise us if your arrival time will be after 6.00 pm.
  • Carbis Bay Hotel & Estate accepts no responsibility for any property damaged or lost within the Estate unless it has been deposited at Reception for safe-keeping.
  • Carbis Bay Hotel & Estate does not accept liability for any loss or damage to vehicles left on the Estate’s property.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure or public services (gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Smoking is not permitted within any of the properties of Carbis Bay Hotel & Estate. Should this be disregarded, a deep-cleaning charge of £250 will be charged.
  • Guests in our coastal properties are welcome to use all the facilities of the Carbis Bay Hotel.
  • Room service is available for the coastal properties - subject to weather conditions.
  • Disability Awareness - please advise Reception of any disabilities or special requirements.
  • Cancellation - a cancellation must be confirmed in writing. For a cancellation received more than 8 weeks before arrival, the deposit can be retained for use against a future booking at the Manager's discretion. For cancellations within 8 weeks of the arrival date, the full cost of the stay is due.
  • We recommend that you take out your own holiday insurance cover.

Luxury Motor Yacht

  • Our luxury motor yacht is MCA coded and fully licensed.
  • All charters are based on exclusive use and children of any age are welcome.
  • A deposit of £400.00 is required at the time of booking with the total amount due 8 weeks prior to sailing.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • The charter fee includes the vessel, crew, light refreshments, insurance and all safety equipment.
  • House champagne, wines, spirits and any other alcoholic beverages will be charged as taken.
  • Picnic hampers are available at an extra cost but must be ordered at least 24 hours before departure.
  • The itinerary is according to the decision of the Skipper on the day of sailing.
  • In the case of cancellation due to inclement weather, either an alternative date will be arranged or a full refund will be given. The decision of the Skipper is final.
  • Supplement - £100 per additional 5 miles

Weddings, Civil Ceremonies, Events

  • A deposit is required to secure a date for your event/wedding.
  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit.
  • Once a deposit has been paid, a confirmation letter will be sent detailing the terms and conditions which is for signature and return. This constitutes a contract and acceptance of our Terms and Conditions.
  • At the Manager's discretion a deposit may be transferred to an alternative date.
  • Pricing can be amended at any time – however, any pricing confirmed in writing will be honoured.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • Final numbers and full payment are required four weeks prior to the date of the event/wedding.
  • Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation.
  • Any outstanding amount to be invoiced and settled latest on the day following.
  • In the event of cancellation by the client in the period preceding 6 months before the event/wedding date, the deposit is retained. Cancellation within 6 months of the booked event/wedding date will require payment of 50% of the expected balance. In the event of cancellation at any time during the 3 months preceding the event/wedding, in addition to loss of the deposit, full payment of the estimated balance is required.
  • In the event of cancellation by the client of the wedding/event at any time, administration and further cancellation fees may apply.
  • Personal belongings including presents – Carbis Bay Hotel & Estate accepts no responsibility for any accident, loss or damage to your property unless it is demonstrably due to our negligence.
  • Any property of the client must be collected and removed from the Carbis Bay Hotel & Estate latest on the day following the wedding/ceremony/event.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure or public services (gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Carbis Bay Hotel & Estate reserves the right to refuse entry.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • Carbis Bay Hotel & Estate reserves the right to change or cancel advertised entertainment due to circumstance beyond its control.
  • All details are correct at the time of printing but may be subject to alteration without prior notice.

C Bay Spa

  • Pricing can be amended at any time – however, any pricing confirmed in writing and/or at the time of booking your treatment will be honoured.
  • VAT will be charged at the prevailing rate at the time of payment and C Bay Spa reserves the right to amend prices accordingly.
  • A towel, robe and slippers are provided which must be returned to C Bay Spa Reception following your Spa visit.
  • For Signature bath treatments, your own swimwear is to be provided.
  • Any health issues must be raised when you make your appointment. You are requested to complete a short medical questionnaire.
  • A certain level of quietness is to be observed within all our C Bay Spa facilities.
  • The use of mobile phones is to be avoided.
  • Smoking is not permitted anywhere within the Spa area, around the pools, or on the relaxation balconies.
  • Children must be accompanied by an adult at all times.
  • Children under 16 are permitted to use the outdoor swimming pool, when open, accompanied by an adult.
  • Children under 16 are not permitted to use the hydrotherapy pool.
  • Children under 16 are permitted to receive a mini-manicure, mini-pedicure or mini-facial with the written consent of the parent or guardian.
  • To receive a massage, you must be over 16.
  • Cancellation – treatments cancelled by the client within 48 hours or non-attendance incur a 100% cancellation charge. Spa Full and Half Day bookings cancelled by the client within 72 hours or non-attendance incur a 100% cancellation charge.
  • At the discretion of the C Bay Spa Manager, cancellation fees may be waived if you re-schedule your booking within 4 weeks

Groups/Tour Operators

  • The Service Provider's data processing statement/privacy policy is available on it's website.

Christmas Parties

  • All dates subject to availability. All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. Full payment and final numbers must be provided 14 days before the function. After this time, cancellations will not be refunded.
  • The party/event organiser is responsible for all members of the party/event. All deposits should be fully pre-paid at the time of booking. Deposits are non-refundable. Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation. The hotel reserves the right to change or cancel advertised entertainment due to circumstance beyond its control. Any additional services must be paid for on the night. No credit facilities will be given without prior written agreement from the Hotel.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • Dress code – smart party wear. Carbis Bay Hotel & Estate reserves the right to refuse entry.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure or public services (gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • All details are correct at the time of printing but may be subject to alteration without prior notice.

Purchased Vouchers

  • Booking is essential and your voucher code must be quoted at time of booking. The original voucher must be presented on arrival (no photocopies or screenshots will be accepted). An alternative method of payment will be required if you do not pre-book or present the original voucher.
  • The unique voucher code can be redeemed once only. Gift vouchers are non-refundable and non-transferable. Cannot be exchanged for other products. Cannot be exchanged for cash. No change will be given. The full value must be used in one visit. Cannot be applied to existing bookings. It is the responsibility of the purchaser and recipient to ensure that the unique voucher code is not disclosed to others. Product descriptions are subject to change. Our normal reservation and cancellation policies apply. The specified validity date cannot be extended and all services are subject to availability, so please book in advance.
  • Vouchers are valid for 12 months from date of purchase unless stated otherwise. Please check valid dates carefully before purchase.

Black Friday Vouchers

  • Terms & Conditions apply.
  • Pre-booking required. Subject to availability.
  • Valid between 20 November 2018 – 31 March 2019.
  • Excludes 24/25/26/31 December 2018 and 1 January 2019.
  • No cash alternative available.
  • Voucher cannot be used with any other offer.
  • To be booked before 31 March 2019.
  • Subject to availability at time of booking.

Christmas Vouchers

  • Terms & Conditions apply.
  • Pre-booking required. Subject to availability.
  • Valid between 20 November 2018 – 31 March 2019.
  • Excludes 24/25/26/31 December 2018 and 1 January 2019.
  • No cash alternative available.
  • Voucher cannot be used with any other offer.
  • To be booked before 31 March 2019.
  • Subject to availability at time of booking.

General

  • Carbis Bay Hotel & Estate reserves the right to refuse entry.
  • Carbis Bay Hotel & Estate reserves the right to hire-in/provide security personnel on any occasion.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • All details are correct at the time of writing but may be subject to alteration without prior notice.
  • VAT will be charged at the prevailing rate at the time of payment and the Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.

Carbis Bay Beach Lodges

Seasonal Occupancy Agreements

  • Payment in full at the time of booking entitles the holder to one free week (5-year) or two free weeks (10-year).
  • Free week/s subject to availability and excluding public and school holidays (with the exception of February Half Term), Christmas and New Year,
  • Free week/s to be taken within the 5/10-year seasonal occupancy period.
  • Further terms and conditions apply.

​Occupancy

  • Occupancy dates to be agreed at the time of booking.
  • In the event of cancellation by the Holder within 8 weeks, we reserve the right to re-sell the said period.
  • Any date amendments within an 8-week notice period will be at the Manager's discretion and subject to availability and administration charges.
  • Lodges may be used by family and friends - full names to be given in advance. Sub-letting of properties by the Holder is not permitted under any circumstance and the Agreement will be subject to instant termination.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to any of its services.
  • Lodges 1 - 7 - maximum 6 persons (plus additional children under 5)
  • Lodge 8 - maximum 8 persons (plus additional children under 5)

​Deposit

  • Minimum deposit - £5,000 for the first year plus £1,000 per subsequent year.

Payment Plan

  • Payment plans available.
  • Offer of free week/s not applicable under any payment plan.