Carbis Bay Hotel

  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. In paying, by credit or debit card, by bank transfer or cheque, you are entering into a contract and accepting our Terms and Conditions. The deposit in advance may be the cost of the first night's stay or the amount in full. The hotel may require the balance of payment in full upon arrival. Cheques must be presented in good time for clearance and are not accepted on arrival or departure.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • Amendment to an existing booking incurs a charge of £20.00 per room per amendment.
  • All booking amendments must be made in writing.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Deposits are strictly non-refundable but may be transferred to a future booking at the Manager’s discretion.
  • We reserve the right to refuse any booking.
  • We reserve the right to change any pricing with the exception of confirmed bookings.
  • All prices shown are based on two adults sharing a double room and are subject to availability.
  • Upon arrival a pre-authorisation against a credit/debit card is taken.
  • Children's teas are available at 5.30pm daily - very young children are allowed in the restaurant during the first hour of service.
  • Regrettably, pets are not allowed in the hotel.
  • No refunds given for dinners not taken when reservation on dinner/bed/breakfast basis.
  • Most major credit cards accepted. Cheque payments - see above
  • Rooms will be charged for unless vacated by 11.00 am on the day of departure.
  • Rooms are usually ready for occupation from 3.00 pm.
  • Please advise us if your arrival time is likely to be after 6.00pm.
  • Carbis Bay Hotel & Estate accepts no responsibility for any property damaged or lost within the Estate unless it has been deposited at Reception for safe keeping.
  • Carbis Bay Hotel & Estate does not accept liability for any loss or damage to vehicles left on the Estate’s property.
  • Smoking is not permitted within any of the properties of Carbis Bay Hotel & Estate. Should this be disregarded, a deep-cleaning charge of £250 will be charged.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure of public services gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Disability Awareness - please advise Reception of any disabilities or special requirements.
  • Cancellation - a cancellation must be confirmed in writing. For a cancellation received more than one calendar month before arrival, the deposit can be retained for use against a future booking at the Manager's discretion. For cancellations within 4 weeks of the arrival date, the full cost of the stay is due. In the event of cancellation at any time, administration and further cancellation fees may apply.
  • It is recommended that you take out your own holiday insurance cover.
  • Threatening, offensive or illegal behaviour will not be tolerated.
  • We reserve the right to recover any losses due to damage caused to the Estate’s property, fixtures, fittings and flood damage

Coastal Properties - serviced and self-catering accommodation

  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. A deposit of £500 per property per week is required to confirm a reservation, with the balance payable 8 weeks prior to arrival with the exception of the Beach Lodges and Beach Suites where a deposit of the first night’s stay is required with the balance payable 8 weeks prior to arrival. Accommodation is offered subject to being available upon receipt of deposit. See tariff for numbers of people per property. Housekeeping, extra beds and cots are available at a supplement.
  • Children of all ages are welcome.
  • Pets are allowed in selected apartments only.
  • Smoking is not permitted within any of the properties of Carbis Bay Hotel & Estate.
  • Cancellation - a cancellation must be confirmed in writing.
  • Most major credit cards accepted. In paying, by credit or debit card, by bank transfer or cheque, you are entering into a contract and accepting our Terms and Conditions. Cheques must be presented in good time for clearance and are not accepted on arrival or departure.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • All booking amendments must be made in writing.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Deposits are strictly non-refundable but may be transferred to a future booking at the Manager’s discretion.
  • We reserve the right to refuse any booking.
  • We reserve the right to change any pricing with the exception of confirmed bookings.
  • Amendment to an existing booking incurs a charge of £30 per property amendment.
  • Upon arrival a pre-authorisation against a credit/debit card is taken.
  • Properties will be charged for unless vacated by 10.00 am on the day of departure.
  • Accommodation should be ready for occupation from 4.00 pm onwards. Please advise us if your arrival time will be after 6.00 pm.
  • Carbis Bay Hotel & Estate accepts no responsibility for any property damaged or lost within the Estate unless it has been deposited at Reception for safe-keeping.
  • Carbis Bay Hotel & Estate does not accept liability for any loss or damage to vehicles left on the Estate’s property.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure or public services (gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Smoking is not permitted within any of the properties of Carbis Bay Hotel & Estate. Should this be disregarded, a deep-cleaning charge of £250 will be charged.
  • Guests in our coastal properties are welcome to use all the facilities of the Carbis Bay Hotel.
  • Room service is available for the coastal properties - subject to weather conditions.
  • Disability Awareness - please advise Reception of any disabilities or special requirements.
  • Cancellation - a cancellation must be confirmed in writing. For a cancellation received more than 8 weeks before arrival, the deposit can be retained for use against a future booking at the Manager's discretion. For cancellations within 8 weeks of the arrival date, the full cost of the stay is due.
  • We recommend that you take out your own holiday insurance cover.

Luxury Motor Yacht

  • Our luxury motor yacht is MCA coded and fully licensed.
  • All charters are based on exclusive use and children of any age are welcome.
  • A deposit of £400.00 is required at the time of booking with the total amount due 8 weeks prior to sailing.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • The charter fee includes the vessel, crew, light refreshments, insurance and all safety equipment.
  • House champagne, wines, spirits and any other alcoholic beverages will be charged as taken.
  • Picnic hampers are available at an extra cost but must be ordered at least 24 hours before departure.
  • The itinerary is according to the decision of the Skipper on the day of sailing.
  • In the case of cancellation due to inclement weather, either an alternative date will be arranged or a full refund will be given. The decision of the Skipper is final.
  • Supplement - £100 per additional 5 miles

Weddings, Civil Ceremonies, Events

1. INTERPRETATION

The definitions and rules of interpretation in these terms:

Agreement: there shall be an Agreement between the Customer and the Service Provider for the supply of the Services pursuant to these terms and conditions and any other amounts that may be invoiced by the Service Provider or other owner of property within the Estate;

Deposit: the deposit forming part of the Charges set out in the Agreement

Estimated Attendees: the number of people set out in the Agreement

Guest(s): the Customer or those persons invited by the Customer to attend;

Estate: Carbis Bay Hotel, St Ives TR26 2NP (all areas), Gannet Inn, and Gannet House (Atlantic Bay Hotel)

Services: wedding event/civil ceremony and events venue hire and other related goods and services to be provided by the Service Provider in the delivery of the wedding/civil ceremony/event in accordance with the Event Details pursuant to any Agreement; and

Service Provider: Carbis Bay Hotel Limited a company incorporated and registered in England and Wales with company number: 07533321 whose registered office is at Peat House, Newham Road, Truro, Cornwall, TR1 2DP;

Venue: the venue within the Estate as set out in any Agreement:

1.1 Unless expressly provided otherwise in any Agreement, a reference to writing or written includes email.

1.2 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.3 Unless otherwise provided, a reference to a statute, statutory provision or subordinate legislation is a reference to it as it is in force as at the date of any Agreement. A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of any Agreement under that statute or statutory provision.

1.4 The Service Provider enters into the Agreement either as principal or as facilities manager and agent for a separate company (related to the Service Provider) that owns a property within the Estate and accordingly, the Customer may receive an invoice from a separate Company.

2. AGREEMENT

The Parties agree that any Agreement shall commence on the date when it has been signed by both Parties and that the Service Provider shall provide the Services in consideration for the payment of the Charges.

3. CHARGES AND PAYMENT

3.1 In consideration for the provision of the Services, the Customer shall pay the Service Provider the Charges as agreed upon between the Parties.

3.2 The Customer shall pay a required non-refundable and non-transferable Deposit as per the Agreement to secure the Event Date.

3.3 The Service Provider shall submit invoices for the Charges in accordance with the time frame as set out in the Agreement which are inclusive of VAT at the prevailing rate to the Customer at time of payment.

3.4 The Customer shall:

3.4.1 provide final numbers of Attendees and the balance of payments four weeks prior to the Event Date;

3.4.2 in the event that the actual number of attendees has decreased from the number of Attendees set out in the Agreement then the Customer shall pay an amount equivalent to 90% of the Estimated Attendees; and

3.4.3 Pay for any extras that are invoiced within 24 hours of receipt.

3.5 The Customer shall pay each invoice due and submitted to it by the Service Provider, on the latest the day following receipt, to a bank account nominated in writing by the Service Provider.

3.6 Charges are subject to change at any time, however any Charges confirmed in writing will be honoured or may be amended as otherwise agreed between the Parties from time to time.

3.7 Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation of an Event.

3.8 If the Customer fails to make any payment due to the Service Provider under any Agreement by the due date for payment, then, without limiting the Service Provider’s remedies under clause 4:

3.8.1 the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue at the fixed rate of 5%. p.a. Pro rata in arrears on the basis of a 365 day year; and

3.8.2 the Service Provider may suspend all further Guest bookings until payment has been made in full.

3.9 All amounts due under any Agreement from the Customer to the Service Provider shall be paid by in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

3.10 In this clause 3, references to Service Provider include any other owner of property within the Estate to whom the Service Provider may have sub-contracted the provision of Services and the Customer agrees and acknowledges that such owner may invoice the Customer direct for some or all of the Charges.

4. CANCELLATION AND TERMINATION

4.1 The following will apply for a cancellation by the Customer:

4.1.1 In the event of cancellation in the period preceding 6 months before the Event Date the deposit is retained but no further Charges.

4.1.2 Cancellation within 6 months of the booked event/wedding Event Date will require payment of 50% of the expected balance.

4.1.3 In the event of cancellation at any time during the 3 months preceding the Event, in addition to loss of the deposit, full payment of the estimated balance is required.

4.1.4 In the event of cancellation of the Event at any time, administration and further cancellation fees may apply.

4.2 Once payment has been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation.

4.3 A cancellation must be confirmed in writing.

4.4 Without affecting any other right or remedy available to it, the Service Provider to any Agreement may terminate it with immediate effect and not be liable for any failure to perform its obligations to the Customer by giving written notice to the other Party as a result of any of the following circumstances:

4.4.1 the Customer commits a material breach (including failure to pay any amount of the Charges when due) of any term of any Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach with immediate effect after being notified in writing to do so;

4.4.2 the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;

4.4.3 the Customer suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

4.4.4 the Customer’s financial position deteriorates to such an extent that in the terminating Party’s opinion the other Party’s capability to adequately fulfil its obligations under any Agreement has been placed in jeopardy.

4.4.5 the Customer fails to pay any amount due under any Agreement on the due date for payment and remains in default for 14 days or more;

4.4.6 there is a change of Control of the Customer; or

4.4.7 should the event be deemed to prejudice the reputation of the Service Provider.

4.5 On termination of any Agreement for whatever reason:

4.5.1 the Customer shall immediately pay to the Service Provider all of the Service Provider’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Service Provider may submit an invoice, which shall be payable immediately on receipt and for the avoidance of doubt the Deposit is non-refundable;

4.5.2 any provision of any Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of any Agreement shall remain in full force and effect; and

4.5.3 termination or expiry of any Agreement shall not affect any of the rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of any Agreement which existed at or before the date of termination or expiry.

5. CUSTOMER’S OBLIGATIONS

5.1 The Customer shall (and shall procure that its Guests):

5.1.1 co-operate with the Service Provider in all matters relating to the Services;

5.1.2 not bring any pets, fish or wildlife to the Venue and Estate, unless expressly agreed with the Service Provider

5.1.3 collect and remove any personal property from the Venue by no later than the day following the Event;

5.1.4 be responsible for and look after all personal property brought to or left in the Venue which is done so at the Customer’s own risk;

5.1.5 stay within the Venue reserved by the Customer, unless rooms are allocated to specific Guests or agreed upon between the Parties;

5.1.6 leave the Venue at midnight on any day other than Sunday when the Customer shall leave the Venue at 11 pm;

5.1.7 obtain the Service Provider’s advance written approval before using items in the Venue that could create noise, noxious odours or hazardous effects (e.g., loud music, fireworks, smoke or fog machines, water features, dry ice, candles, glitter cannons) and before engaging in any activities outside of the Venue;

5.1.8 be responsible for any and all damages caused to the Venue and the Estate including furnishings, utensils and equipment by any act, default or neglect of the Customer or guests and shall pay to the Service Provider on demand the amount required to make good or remedy such damage;

5.1.9 be responsible for any aspect of breakages or losses of the Service Provider’s equipment or supplies whilst on the Estate during the period of the Event;

5.1.10 comply with all applicable laws, statutes, codes, ordinances, rules and regulations, including any applicable Estate policies.

5.2 If the Service Provider’s performance of its obligations under any Agreement is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, the Service Provider shall:

5.2.1 not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay;

5.2.2 be entitled to payment of the Charges despite any such prevention or delay; and

5.2.3 be entitled to recover any additional costs, charges or losses the Service Provider sustains or incurs that arise directly or indirectly from such prevention or delay.

6. SERVICE PROVIDER’S RIGHTS

6.1 The Service Provider reserve the right to:

6.1.1 transfer the Event from the Event Date to an alternative date within its discretion;

6.1.2 alter the detail of the Event booking upon giving reasonable notice;

6.1.3 refuse entry;

6.1.4 refuse any booking;

6.1.5 charge for any disruption to other guests or the Service Provider’s services;

6.1.6 charge for any drinks/alcohol consumed within the Venue and not purchased from the Venue;

6.1.7 recover any losses due to damage caused to the Estate’s property, fixtures, fittings and flood damage;

6.1.8 change or cancel advertised entertainment due to circumstance beyond its control;

6.1.9 to hire-in/provide security personnel on any occasion;

6.1.10 provide alternative services of at least an equivalent standard at no costs to the Customer.

7. LIMITATION OF LIABILITY

7.1 The Service Provider is responsible to the Customer for foreseeable loss and damage caused by the Service Provider. If the Service Provider fails to comply with these terms it is responsible for loss or damage the Customer suffers that is a foreseeable result of the Service Provider breaking any contract or failing to use reasonable care and skill but is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the service provider and the Customer knew it might happen, for example, if the Customer discussed it with the Service Provider during the booking process.

7.2 The Service Provider does not exclude or limit in any way liability to the Customer where it would be unlawful to do so. This includes liability for death or personal injury caused by the Service Provider’s negligence or the negligence of the Service Provider’s employees, agents or subcontractors; fraud or fraudulent misrepresentation.

7.3 The Service Provider shall not be liable for loss or damage to Guest’s personal possessions (other than arising out of the Service Provider’s negligence).

7.4 The Service Provider is not liable for business losses. The Customer is a consumer and the Service Provider only supplies the Services to the Customer in its capacity as a consumer.

8. GENERAL

8.1 Force majeure

Neither Party shall be in breach of any Agreement nor liable for delay in performing, or failure to perform, any of its obligations under any Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

8.2 Assignment and other dealings

The Service Provider is entitled to sub-contract the provision of any of the Services but the Parties shall not otherwise assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under any Agreement.

8.3 Entire agreement

8.3.1 Any Agreement together with the terms and conditions on the website ‘www.carbisbayhotel.co.uk’ constitute the entire agreement between the Parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

8.3.2 Each Party acknowledges that in entering into any Agreement it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in any Agreement. Each Party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in any Agreement.

8.3.3 In the event of there being any conflict or discrepancies between the terms and conditions set out in any Agreement and the terms and conditions ‘www.carbisbayhotel.co.uk’ or any additional policies, these terms and conditions shall apply to the exclusion of any other conflicting term.

8.4 Variation

No variation of any Agreement shall be effective unless it is in writing and signed by the Parties (or their authorised representatives).

8.5 Waiver

8.5.1 A waiver of any right or remedy under any Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

8.5.2 A failure or delay by a Party to exercise any right or remedy provided under any Agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under any Agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.

8.6 Severance

If any provision or part-provision of any Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 8.6 shall not affect the validity and enforceability of the rest of any Agreement.

8.7 Notices

8.7.1 Any notice given to a Party under or in connection with any Agreement shall be in writing (including by email) and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office or email;

8.7.2 Any notice shall be deemed to have been received:

8.7.2.1 if delivered by hand, on signature of a delivery receipt; and

8.7.2.2 if sent by pre-paid first-class post next working day delivery service, 24 hours after it was posted; and

8.7.2.3 if sent by email, at the time of transmission.

8.8 Third party rights

Any Agreement is not enforceable by any third party under any Agreement (Rights of Third Parties) Act 1999.

8.9 Governing law

Any Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.

8.10 Jurisdiction

Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with any Agreement or its subject matter or formation.

C Bay Spa

  • Pricing can be amended at any time – however, any pricing confirmed in writing and/or at the time of booking your treatment will be honoured.
  • VAT will be charged at the prevailing rate at the time of payment and C Bay Spa reserves the right to amend prices accordingly.
  • A towel, robe and slippers are provided which must be returned to C Bay Spa Reception following your Spa visit.
  • For Signature bath treatments, your own swimwear is to be provided.
  • Any health issues must be raised when you make your appointment. You are requested to complete a short medical questionnaire.
  • A certain level of quietness is to be observed within all our C Bay Spa facilities.
  • The use of mobile phones is to be avoided.
  • Smoking is not permitted anywhere within the Spa area, around the pools, or on the relaxation balconies.
  • Children must be accompanied by an adult at all times.
  • Children under 16 are permitted to use the outdoor swimming pool, when open, accompanied by an adult.
  • Children under 16 are not permitted to use the hydrotherapy pool.
  • Children under 16 are permitted to receive a mini-manicure, mini-pedicure or mini-facial with the written consent of the parent or guardian.
  • To receive a massage, you must be over 16.
  • Cancellation – treatments cancelled by the client within 48 hours or non-attendance incur a 100% cancellation charge. Spa Full and Half Day bookings cancelled by the client within 72 hours or non-attendance incur a 100% cancellation charge.
  • At the discretion of the C Bay Spa Manager, cancellation fees may be waived if you re-schedule your booking within 4 weeks

Groups/Tour Operators

1. INTERPRETATION

The definitions and rules of interpretation in this clause apply to any Agreement.

Agreement: the agreement between the Customer and the Service Provider for the supply of the Services pursuant to these terms and conditions.

Cancellation Provisions: the cancellation provisions set out in the Front Sheet of any Agreement.

Charges: the charges set out in the Front Sheet of any Agreement and any other amounts that may be invoiced by the Service Provider or other owner of property within the Estate;

Deposit: the deposit forming part of the Charges set out in the Front Sheet of the Agreement

Front Sheet: the front sheet to any Agreement (including any attachments to the Front Sheet)

Guest(s): the Customer and the persons in the Customer’s group booking;

Estate: Carbis Bay Hotel, St Ives TR26 2NP, Gannet Inn/Gannet House (Atlantic Bay Hotel), St Ives TR26 2SB

Services: hotel room accommodation and other related goods and service to be provided by the Service Provider in the delivery of the Event in accordance with the Event Details pursuant to any Agreement;

Service Provider: Carbis Bay Hotel Limited a company incorporated and registered in England and Wales with company number: 07533321 whose registered office is at Peat House, Newham Road, Truro, Cornwall, TR1 2DP;

1.1 Unless expressly provided otherwise in any Agreement, a reference to writing or written includes email.

1.2 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.3 Unless otherwise provided, a reference to a statute, statutory provision or subordinate legislation is a reference to it as it is in force as at the date of any Agreement. A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of any Agreement under that statute or statutory provision.

2. AGREEMENT

The Parties agree that any Agreement shall commence on the date when it has been signed by both Parties and that the Service Provider shall provide the Services in consideration for the payment of the Charges.

3. CHARGES AND PAYMENT

3.1 In consideration for the provision of the Services, the Customer shall pay the Service Provider the Charges.

3.2 If required, the Customer shall pay a Deposit as set out in the Front Sheet of any Agreement..

3.3 The Service Provider shall submit invoices for the Charges which are inclusive of VAT at the prevailing rate to the Customer at time of payment.

3.4 Charges are subject to change at any time, however any Charges confirmed in writing will be honoured or may be amended as otherwise agreed between the Parties from time to time.

3.5 Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation of a wedding event.

3.6 The Customer shall pay each invoice due and submitted to it by the Service Provider, on the latest the day following receipt, unless otherwise agreed, to a bank account nominated in writing by the Service Provider.

3.7 If the Customer fails to make any payment due to the Service Provider under this Agreement by the due date for payment, then, without limiting the Service Provider’s remedies under clause 7:

3.7.1 the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue at the fixed rate of 5%. p.a. Pro rata in arrears on the basis of a 365 day year; and

3.7.2 the Service Provider may cancel all further bookings until payment has been made in full.

3.8 All amounts due under any Agreement from the Customer to the Service Provider shall be paid by in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

3.9 In this clause 3, references to Service Provider include any other owner of property within the Estate to whom the Service Provider may have sub-contracted the provision of Services and the Customer agrees and acknowledges that such owner may invoice the Customer direct for some or all of the Charges.

4. CANCELLATION AND TERMINATION

4.1 A cancellation must be confirmed in writing (including email) and the provisions set out in the Front Sheet of any Agreement shall apply.

4.2 Once payment has been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation.

4.3 Without affecting any other right or remedy available to it, the Service Provider to any Agreement may terminate it with immediate effect and not be liable for any failure to perform its obligations to the Customer by giving written notice to the other Party as a result of any of the following circumstances:

4.3.1 the Customer commits a material breach (including failure to pay any amount of the Charges when due) of any term of any Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach with immediate effect after being notified in writing to do so;

4.3.2 the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;

4.3.3 the Customer suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

4.3.4 the Customer’s financial position deteriorates to such an extent that in the terminating Party’s opinion the other Party’s capability to adequately fulfil its obligations under any Agreement has been placed in jeopardy.

4.3.5 the Customer fails to pay any amount due under any Agreement on the due date for payment and remains in default for 14 days or more;

4.3.6 there is a change of Control of the Customer;

4.3.7 should the event be deemed to prejudice the reputation of the Service Provider.

4.4 On termination of any Agreement for whatever reason:

4.4.1 the Customer shall immediately pay to the Service Provider all of the Service Provider’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Service Provider may submit an invoice, which shall be payable immediately on receipt and for the avoidance of doubt the Deposit is non-refundable;

4.4.2 any provision of any Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of any Agreement shall remain in full force and effect; and

4.4.3 termination or expiry of any Agreement shall not affect any of the rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of any Agreement which existed at or before the date of termination or expiry.

5. CUSTOMER’S OBLIGATIONS

5.1 The Customer shall (and shall procure that the Guests):

5.1.1 co-operate with the Service Provider in all matters relating to the Services;

5.1.2 not bring any pets to the Venue and Estate;

5.1.3 inform/provide to the Service Provider in advance the:

5.1.3.1 rooming list;

5.1.3.2 group arrival times and if the arrival time is likely to be after 6.00pm; and

5.1.3.3 special requirements.

5.1.4 be responsible for and look after all personal property brought to or left in the Venue which is done so at the Customer’s own risk;

5.1.5 make any booking amendment in writing at a charge of £20.00 per room per amendment payable to the Service Provider;

5.1.6 advise reception of the Service Provider of any disabilities or special requirements;

5.1.7 inform Guests that the Service Provider recommends them to take out their own holiday insurance cover due to the Service Provider not providing it;

5.1.8 not carry out any electrical or other works at the Venue and Estate including amplification and lighting without the Service Provider’s prior written consent;

5.1.9 not bring any dangerous or hazardous items to the Venue and Estate and remove any such items promptly when requested to do so by the Service Provider’s management team or any other authorised person;

5.1.10 not act in any improper or disorderly manner and comply with the properties reasonable regulations and instructions, including abiding by any dress code requirements, search policies and entry procedures; and

5.1.11 comply with all applicable laws, statutes, codes, ordinances, rules and regulations, including any applicable Estate policies.

5.2 If the Service Provider’s performance of its obligations under any Agreement is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, the Service Provider shall:

5.2.1 not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay;

5.2.2 be entitled to payment of the Charges despite any such prevention or delay; and

5.2.3 be entitled to recover any additional costs, charges or losses the Service Provider sustains or incurs that arise directly or indirectly from such prevention or delay.

6. SERVICE PROVIDER’S RIGHTS

6.1 The Service Provider reserve the right to:

6.1.1 treat a reservation as provisional pending receipt of the Deposit;

6.1.2 not provide refunds given for meals not taken;

6.1.3 not provide refunds for Guests who do not stay the full duration of the booked period;

6.1.4 charge for rooms if not vacated by 11.00 am on the day of departure;

6.1.5 refuse entry;

6.1.6 refuse any booking;

6.1.7 charge for any disruption to other guests or the Service Provider’s services;

6.1.8 recover any losses due to damage caused to the Estate’s property, fixtures, fittings and flood damage;

6.1.9 change or cancel advertised entertainment due to circumstance beyond its control;

6.1.10 to hire-in/provide security personnel on any occasion; and

6.1.11 provide alternative services of at least an equivalent standard at no costs to the Customer

7. LIMITATION OF LIABILITY

7.1 The restrictions on liability in this clause 7 apply to every liability arising under or in connection with any Agreement including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

7.2 Save for the obligations to provide the Services with reasonable skill and care, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded to the fullest extent permitted by law.

7.3 Nothing in any Agreement limits any liability which cannot legally be limited, including liability for:

7.3.1 death or personal injury caused by negligence; or

7.3.2 fraud or fraudulent misrepresentation;

7.4 Subject to clause 7.3:

7.4.1 The Service Provider shall not be liable for loss or damage to Guest’s personal possessions (other than arising out of the Service Provider’s negligence);

7.4.2 the Service Provider shall not be liable whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between the Parties; and

7.4.3 the Service Provider’s total liability under or in connection with any Agreement for the supply of Services whether in contract, tort (including negligence), breach of statutory duty or otherwise shall be limited to the amount that the Service Provider has received from the Customer under any Agreement and for the avoidance of doubt only in relation to that specific booking and not any other booking.

8. GENERAL

8.1 Force majeure

Neither Party shall be in breach of any Agreement nor liable for delay in performing, or failure to perform, any of its obligations under any Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

8.2 Data Protection

The Customer confirms and warrants that the Customer (and Customer’s Representative) has authority to provide personal data of Guests to the Service Provider to enable the Service Provider to perform the Services. The Service Provider’s data processing statement/privacy policy is available on its website. The provisions of the Schedule apply and are deemed incorporated into this Agreement when the Customer is providing another person’s personal data and is in particular applicable to tour operators.

8.3 Authority

The Customer’s Representative (or other signatory to any Agreement confirms that he or she has authority to sign on behalf of the Customer.

8.4 Assignment and other dealings

The Service Provider is entitled to sub-contract the provision of any of the Services but the Parties shall not otherwise assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under any Agreement.

8.5 Entire agreement

8.5.1 Any Agreement together with the terms and conditions on the website ‘www.carbisbayhotel.co.uk’ constitute the entire agreement between the Parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

8.5.2 Each Party acknowledges that in entering into any Agreement it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in any Agreement. Each Party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in any Agreement.

8.5.3 In the event of there being any conflict or discrepancies between the terms and conditions set out in any Agreement and the terms and conditions ‘www.carbisbayhotel.co.uk’ or any additional policies these terms and conditions shall apply to the exclusion of any other conflicting term.

8.6 Variation

No variation of any Agreement shall be effective unless it is in writing and signed by the Parties (or their authorised representatives).

8.7 Waiver

8.7.1 A waiver of any right or remedy under any Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

8.7.2 A failure or delay by a Party to exercise any right or remedy provided under any Agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under any Agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.

8.8 Severance

If any provision or part-provision of any Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 9.8 shall not affect the validity and enforceability of the rest of any Agreement.

8.9 Notices

8.9.1 Any notice given to a Party under or in connection with any Agreement shall be in writing (including by email) and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office or sent by email to the address provided by each Party.

8.9.2 Any notice shall be deemed to have been received:

8.9.2.1 if delivered by hand, on signature of a delivery receipt; and

8.9.2.2 if sent by pre-paid first-class post next working day delivery service, 24 hours after it was posted; and

8.9.2.3 if sent by email, at the time of transmission.

8.10 Third party rights

Any Agreement is not enforceable by any third party under any Agreement (Rights of Third Parties) Act 1999.

8.11 Governing law

Any Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.

8.12 Jurisdiction

Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with any Agreement or its subject matter or formation.

THE SCHEDULE

Part A

Operative provisions

1 Definitions

1.1 In this Schedule:

Controller has the meaning given in applicable Data Protection Laws from time to time;

Data Protection Laws means, as binding on either party or the Services:

(a) the GDPR;

(b) the Data Protection Act 2018;

(c) any laws which implement any such laws; and

(d) any laws that replace, extend, re-enact, consolidate or amend any of the foregoing;

Data Subject has the meaning given in applicable Data Protection Laws from time to time;

GDPR means the General Data Protection Regulation, Regulation (EU) 2016/679;

International Organisation has the meaning in applicable Data Protection Laws from time to time;

Personal Data has the meaning given in applicable Data Protection Laws from time to time;

Personal Data Breach has the meaning given in applicable Data Protection Laws from time to time;

processing has the meaning given in applicable Data Protection Laws from time to time (and related expressions, including process, processed and processes shall be construed accordingly);

Processor has the meaning given in applicable Data Protection Laws from time to time;

Protected Data means Personal Data received from or on behalf of the Customer in connection with the performance of the Service Provider’s obligations under any Agreement; and

Sub-Processor means any agent, subcontractor or other third party (excluding its employees) engaged by the Service Provider for carrying out any processing activities on behalf of the Customer in respect of the Protected Data.

2 Customer’s compliance with data protection laws

The parties agree that the Customer is a Controller and that the Service Provider is a Processor for the purposes of processing Protected Data pursuant to any Agreement. The Customer shall, at all times, comply with all Data Protection Laws in connection with the processing of Protected Data. The Customer shall ensure all instructions given by it to the Service Provider in respect of Protected Data (including the terms of any Agreement) shall at all times be in accordance with Data Protection Laws. Nothing in any Agreement relieves the Customer of any responsibilities or liabilities under any Data Protection Laws.

3 Service Provider’s compliance with data protection laws

The Service Provider shall process Protected Data in compliance with the obligations placed on it under Data Protection Laws and the terms of any Agreement.

4 Instructions

4.1 The Service Provider shall only process (and shall ensure Service Provider Personnel only process) the Protected Data in accordance with Part B of this Schedule and any Agreement (including when making any transfer to which paragraph 9 relates), except to the extent:

4.1.1 that alternative processing instructions are agreed between the parties in writing; or

4.1.2 otherwise required by applicable law (and shall inform the Customer of that legal requirement before processing, unless applicable law prevents it doing so on important grounds of public interest).

4.2 If the Service Provider believes that any instruction received by it from the Customer is likely to infringe the Data Protection Laws it shall promptly inform the Customer and be entitled to cease to provide the relevant Services until the parties have agreed appropriate amended instructions which are not infringing.

5 Security

Taking into account the state of technical development and the nature of processing, the Service Provider shall implement and maintain the technical and organisational measures set out in Part B of this Schedule to protect the Protected Data against accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access.

6 Sub-processing and personnel

6.1 The Service Provider shall:

6.1.1 not permit any processing of Protected Data by any agent, subcontractor or other third party (except its or its Sub-Processors’ own employees in the course of their employment that are subject to an enforceable obligation of confidence with regards to the Protected Data) without the prior written authorisation of the Customer;

6.1.2 prior to the relevant Sub-Processor carrying out any processing activities in respect of the Protected Data, appoint each Sub-Processor under a written contract containing materially the same obligations as under this Schedule (including those relating to sufficient guarantees to implement appropriate technical and organisational measures) that is enforceable by the Service Provider and ensure each such Sub-Processor complies with all such obligations;

6.1.3 remain fully liable to the Customer under any Agreement for all the acts and omissions of each Sub-Processor as if they were its own; and

6.1.4 ensure that all natural persons authorised by the Service Provider or any Sub-Processor to process Protected Data are subject to a binding written contractual obligation to keep the Protected Data confidential.

7 List of authorised sub-processors

The Customer authorises the appointment of the Sub-Processors notified by the Service Provider to the Customer from time to time.

8 Assistance

8.1 The Service Provider shall (at the Customer’s cost) assist the Customer in ensuring compliance with the Customer’s obligations pursuant to Articles 32 to 36 of the GDPR (and any similar obligations under applicable Data Protection Laws) taking into account the nature of the processing and the information available to the Service Provider.

8.2 The Service Provider shall (at the Customer’s cost) and taking into account the nature of the processing, assist the Customer (by appropriate technical and organisational measures), insofar as this is possible, for the fulfilment of the Customer’s obligations to respond to requests for exercising the Data Subjects’ rights under Chapter III of the GDPR (and any similar obligations under applicable Data Protection Laws) in respect of any Protected Data.

9 International transfers

The Service Provider shall not process and/or transfer, or otherwise directly or indirectly disclose, any Protected Data in or to countries outside the EEA or to any International Organisation without the prior written authorisation of the Customer.

10 Audits and processing

The Service Provider shall, in accordance with Data Protection Laws, make available to the Customer such information that is in its possession or control as is necessary to demonstrate the Service Provider’s compliance with the obligations placed on it under this Schedule and to demonstrate compliance with the obligations on each party imposed by Article 28 of the GDPR (and under any equivalent Data Protection Laws equivalent to that Article 28 of the GDPR), and allow for and contribute to audits, including inspections, by the Customer (or another auditor mandated by the Customer) for this purpose (subject to a maximum of one audit request in any 12 month period under this paragraph 11).

11 Breach

The Service Provider shall notify the Customer without undue delay and in writing on becoming aware of any Personal Data Breach in respect of any Protected Data.

12 Deletion/return and survival

On the end of the provision of the Services relating to the processing of Protected Data, at the Customer’s cost and the Customer’s option, the Service Provider shall either return all of the Protected Data to the Customer or securely dispose of the Protected Data (and thereafter promptly delete all existing copies of it) except to the extent that any applicable law requires the Service Provider to store such Protected Data. This Schedule shall survive termination or expiry of any Agreement.

Part B

Data processing and security details

Section 1—Data processing details

Processing of the Protected Data by the Service Provider under any Agreement shall be for the subject-matter, duration, nature and purposes and involve the types of Personal Data and categories of Data Subjects set out in this Part B.

1 Subject-matter of processing:

Guests and tour managers/employees of the Customer

2 Duration of the processing:

From booking to the end of the stay and to the extent necessary after the stay for legal record keeping requirements

3 Nature and purpose of the processing:

Provision of holiday accommodation

4 Type of Personal Data:

Name and where applicable age, address, dietary requirements, passport or ID details.

5 Categories of Data Subjects:

Guests and tour managers/employees of the Customer

Section 2—Minimum technical and organisational security measures

The Service Provider shall implement and maintain the following technical and organisational security measures to protect the Protected Data:

In accordance with the Data Protection Laws, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing of the Protected Data to be carried out under or in connection with any Agreement, as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons and the risks that are presented by the processing, especially from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the Protected Data transmitted, stored or otherwise processed, the Service Provider shall implement appropriate technical and organisational security measures appropriate to the risk, including, as appropriate, those matters mentioned in Articles 32(1)(a) to 32(1)(d) (inclusive) of the GDPR.

  • The Service Provider's data processing statement/privacy policy is available on its website.

Christmas Parties

  • All dates subject to availability. All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. Full payment and final numbers must be provided 14 days before the function. After this time, cancellations will not be refunded.
  • The party/event organiser is responsible for all members of the party/event. All deposits should be fully pre-paid at the time of booking. Deposits are non-refundable. Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation. The hotel reserves the right to change or cancel advertised entertainment due to circumstance beyond its control. Any additional services must be paid for on the night. No credit facilities will be given without prior written agreement from the Hotel.
  • VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
  • Dress code – smart party wear. Carbis Bay Hotel & Estate reserves the right to refuse entry.
  • Carbis Bay Hotel & Estate cannot be held responsible for failure or public services (gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • All details are correct at the time of printing but may be subject to alteration without prior notice.

Purchased Vouchers

  • Booking is essential and your voucher code must be quoted at time of booking. The original voucher must be presented on arrival (no photocopies or screenshots will be accepted). An alternative method of payment will be required if you do not pre-book or present the original voucher.
  • The unique voucher code can be redeemed once only. Gift vouchers are non-refundable and non-transferable. Cannot be exchanged for other products. Cannot be exchanged for cash. No change will be given. The full value must be used in one visit. Cannot be applied to existing bookings. It is the responsibility of the purchaser and recipient to ensure that the unique voucher code is not disclosed to others. Product descriptions are subject to change. Our normal reservation and cancellation policies apply. The specified validity date cannot be extended and all services are subject to availability, so please book in advance.
  • Vouchers are valid for 12 months from date of purchase unless stated otherwise. Please check valid dates carefully before purchase.
  • 4 for 3 telephone offers - lowest value voucher is deducted from purchase.

Black Friday Vouchers

  • Terms & Conditions apply.
  • Pre-booking required. Subject to availability.
  • Valid between 20 November 2019 – 31 March 2020.
  • Excludes 24/25/26/31 December 2019 and 1 January 2020.
  • Stays - based on two people sharing a room.
  • Beach Lodge Stays - based on up to six people sharing a Lodge.
  • No cash alternative available.
  • Voucher cannot be used with any other offer.
  • To be booked before 31 March 2020.
  • Subject to availability at time of booking.

Christmas Vouchers

  • Terms & Conditions apply.
  • Pre-booking required. Subject to availability.
  • Valid between 20 November 2019 – 31 March 2020.
  • Excludes 24/25/26/31 December 2019 and 1 January 2020.
  • Stays - based on two people sharing a room.
  • Beach Lodge Stays - based on up to six people sharing a Lodge.
  • No cash alternative available.
  • Voucher cannot be used with any other offer.
  • To be booked before 31 March 2020.
  • Subject to availability at time of booking.

General

  • Carbis Bay Hotel & Estate reserves the right to refuse entry.
  • Carbis Bay Hotel & Estate reserves the right to hire-in/provide security personnel on any occasion.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • All details are correct at the time of writing but may be subject to alteration without prior notice.
  • VAT will be charged at the prevailing rate at the time of payment and the Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.

Carbis Bay Beach Lodges

Seasonal Occupancy Agreements

  • Payment in full at the time of booking entitles the holder to one free week (5-year) or two free weeks (10-year).
  • Free week/s subject to availability and excluding public and school holidays (with the exception of February Half Term), Christmas and New Year,
  • Free week/s to be taken within the 5/10-year seasonal occupancy period.
  • Further terms and conditions apply.

​Occupancy

  • Occupancy dates to be agreed at the time of booking.
  • In the event of cancellation by the Holder within 8 weeks, we reserve the right to re-sell the said period.
  • Any date amendments within an 8-week notice period will be at the Manager's discretion and subject to availability and administration charges.
  • Lodges may be used by family and friends - full names to be given in advance. Sub-letting of properties by the Holder is not permitted under any circumstance and the Agreement will be subject to instant termination.
  • Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to any of its services.
  • Lodges 1 - 7 - maximum 6 persons (plus additional children under 5)
  • Lodge 8 - maximum 8 persons (plus additional children under 5)

​Deposit

  • Minimum deposit - £5,000 for the first year plus £1,000 per subsequent year.

Payment Plan

  • Payment plans available.
  • Offer of free week/s not applicable under any payment plan.

SOCIAL MEDIA COMPETITION TERMS AND CONDITIONS

  1. The promoter is Carbis Bay Hotel Ltd (company no. 07533321) whose registered office is at Peat House, Newham Road, Truro, Cornwall, TR1 2DP and Sauce Supper Club.
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Carbis Bay Hotel Limited or Sauce Supper Club and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via https://en-gb.facebook.com/CarbisBayHotelandEstate/ and https://en-gb.facebook.com/saucesupperclub/ and https://www.instagram.com/carbisbayhotel/?hl=en
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be 24 January 2020 After this date the no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:

Like the post and tag/share the person you would like to treat if a winner of the prize on Facebook or Instagram.

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows:

The prize is as stated, and no cash or other alternatives will be offered. The prize/s are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen from all entries received and verified by the Promoter and or its agents by 24 January 2020.

14. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 1 days of the closing date. If the winner cannot be contacted or do not claim the prize within 2 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected / is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. The winner’s name will be available 7 days after closing date by emailing the following address: reception@carbisbayhotel.co.uk – please ensure subject is titled ‘Competition Winner Name Request’.

21. Entry into the competition will be deemed as acceptance of these terms and conditions.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Carbis Bay Hotel Limited and Sauce Supper Club and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at http://www.carbisbayhotel.co.uk/policies

Covid-19 – Current and Advance Bookings

For existing bookings for stays during the period from 24th March, 2020 to 1st May, 2020, please call us on 01736 795311 to discuss your reservation.

You have the option to re-book or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability.

For existing bookings for stays after 1st May, 2020, we are currently flexible with your holiday plans.

Subject to Government restrictions regarding Covid-19, your reservation will be honoured on the booked date. However, should you wish to postpone, please call us on 01736 795311 to discuss options.

For all new bookings made after 1st April, 2020 for stays from 1st May, 2020, should we be unable to fulfil your booking due to Government restrictions regarding Covid-19, you have the option to postpone or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability, or to receive a full refund.