Hotel St Ives

HIGHLIGHTS

Wi-Fi in selected properties and public areas of the hotel

Awarded Blue Flag Status for water cleanliness

Direct access to Carbis Bay beach, privately owned and managed by the Carbis Bay Hotel

47 luxuriously appointed, individually designed rooms

17 luxury self-catering properties, including Beach Houses, Cottages and Apartments

FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU EVER WANTED TO KNOW ABOUT THE CARBIS BAY HOTEL

Frequently asked questions about the Carbis Bay Hotel and our Luxury Self-Catering Accommodation.

DOES THE HOTEL HAVE A STAR RATING?

Yes - AA 3* and AA Rosette for outstanding cuisine

DOES THE HOTEL HAVE ANY AWARDS?

Yes - a list of these are on our Awards and Accolades page including a Gold Award for outstanding service and hospitality for our self-catering properties and a Visit England Silver Award for the hotel

HOW FAR AHEAD CAN I BOOK?

No restriction

HOW DO I MAKE A BOOKING?

Online, by e-mail or by telephone

IS THE TARIFF PER PERSON OR PER ROOM/PROPERTY?

Hotel - per person per night
Apartments - per property

IS A DEPOSIT REQUIRED AND WHEN IS THE BALANCE DUE?

Hotel - yes - usually the cost of the first night's stay
Balance due usually on departure
Self-catering property - yes - £400.00 per property per week
Balance due 8 weeks prior to arrival

WHAT IS YOUR CANCELLATION POLICY?

The deposit is non-refundable
At the Manager's discretion it can be held for use against a future booking within one year

HOW IS MY BOOKING CONFIRMED?

By letter or email

WHAT TIME IS CHECK-IN?

Hotel: from 3.00 p.m.
Apartments: from 4.00 p.m.

WHAT TIME IS CHECK-OUT?

Hotel: 11.00 a.m.
Self-Catering Properties: 10.00 a.m.

HOW MANY ROOMS ARE IN THE HOTEL?

47 - all individually furnished

WHAT ARE THE DIFFERENT TYPES OF ROOMS?

Standard and superior, with or without sea views and balcony
Family, triple, double, single rooms

DOES THE HOTEL HAVE INTERCONNECTING ROOMS?

Yes

HOW MANY SELF-CATERING PROPERTIES ARE THERE?

17 - including cottages, beach houses, apartments, bungalows and villas

DO YOU ACCEPT PETS?

Hotel - only assistance dogs
Self-catering - selected apartments

DOES THE HOTEL HAVE A LIFT?

IS PORTERAGE AVAILABLE?

Yes

HOW MANY STAIRS TO THE FIRST FLOOR?

26 shallow stairs

HOW MANY STAIRS TO THE SECOND FLOOR?

20 shallow stairs

ARE THERE GROUND FLOOR ROOMS?

Yes

ARE THERE DISABLED ROOMS?

Yes - please telephone to discuss any requirements

CAN I LEAVE MY LUGGAGE IN THE HOTEL IS IF ARRIVE EARLY OR DEPART LATE?

Yes

IS THERE PUBLIC INTERNET ACCESS?

Yes - in Reception

IS THERE Wi-Fi?

No, not in the rooms
Wi-Fi available in selected properties
Wi-Fi is available in the public areas of the hotel

IS THERE INTERNET ACCESS IN THE BEDROOMS/PROPERTIES?

Yes

IS THERE AN IRON AND IRONING BOARD IN THE ROOM?

On request

IS THERE A TROUSER PRESS IN THE ROOM?

IS THERE A SAFE IN THE ROOM?

IS SAFETY DEPOSIT AVAILABLE AT RECEPTION?

Yes

ARE COTS AND EXTRA BEDS AVAILABLE?

Yes at an additional cost

CAN I ARRANGE FOR FLOWERS/CHOCOLATES TO BE PLACED IN THE ROOM?

Yes - please contact Reception or book online

CAN YOU PROVIDE A BABYSITTER?

Yes

DO YOU OFFER A BABY LISTENING SERVICE?

Yes - in the hotel

ARE HIGHCHAIRS AVAILABLE?

Yes

WHAT IS THE DRESS CODE IN THE RESTAURANT?

Smart casual

IS THERE A CHILDREN'S MENU IN THE RESTAURANT?

Yes

CAN YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?

Yes

IS THERE A GOOD CHOICE OF VEGETARIAN OPTIONS?

Yes - please send any preferences to the hotel prior to arrival

IS LUNCH AVAILABLE?

Yes - light lunches in the conservatory or on the terrace
Formal Sunday lunch is served in the Sands Restaurant

IS THERE ROOM SERVICE?

Yes - until 9.00 p.m.

DO YOU HAVE FREE OF CHARGE PARKING?

Yes

IS THERE DISABLED PARKING?

Yes

IS THERE DIRECT ACCESS TO THE BEACH?

Yes

ARE NEWSPAPERS AVAILABLE?

Yes, please order on check-in

IS THERE A GAMES ROOM?

Yes - snooker, pool, table tennis and darts

IS THE OUTDOOR SWIMMING POOL HEATED?

Yes - usually May - September

ARE THERE SUN LOUNGERS AND PARASOLS AVAILABLE?

Yes

DOES THE BEACH BELONG TO THE HOTEL?

Yes - the beach is owned and managed by the hotel

HAS THE BEACH BEEN AWARDED A BLUE FLAG?

Yes

IS THERE DIRECT AND EASY ACCESS TO THE BEACH FROM THE HOTEL?

Yes

WHEN IS THE BEACH SHOP OPEN?

Seasonal

Lunch at our sub-tropical conservatory

The Carbis Bay Hotel
Carbis Bay
St Ives
Cornwall
TR26 2NP
t. 01736 795311
f. 01736 797677
e. info@carbisbayhotel.co.uk