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Cornwall Tourism Awards - Gold - Spa & Wellbeing Experience
Carbis Bay Hotel & Estate

Terms & Conditions

Read our Terms & Conditions for the Carbis Bay Hotel & Estate.

Hotel Terms & Conditions

  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit of the cost of the first night's stay.
  • All prices shown are based on two adults sharing a double room and are subject to availability.
  • Children's teas are available at 5.30pm daily - very young children are allowed in the restaurant during the first hour of service.
  • Regrettably, pets are not allowed in the hotel.
  • No refunds given for dinners not taken when reservation on dinner/bed/breakfast basis.
  • Most major credit cards accepted. Cheque payments accepted by prior arrangement.
  • Rooms will be charged for unless vacated by 11.00am on the day of departure.
  • Rooms are usually ready for occupation from 3.00pm.
  • Please advise us if your arrival time is likely to be after 6.00pm.
  • The proprietors are not responsible for any property lost in the hotel unless it has been deposited at reception for safe keeping.
  • The management cannot accept liability for any loss or damage to vehicles left on the property.
  • Amendment to an existing booking incurs a charge of £20.00 per room per amendment.
  • All booking amendments must be made in writing.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Deposits are strictly non-refundable but may be transferred to a future booking.
  • Disability Awareness - please advise Reception of any disabilities or special requirements.
  • Cancellation - a cancellation must be confirmed in writing.
  • For a cancellation received more than one calendar month before arrival, the deposit can be retained for use against a future booking at the Manager's discretion.
  • For cancellations within 4 weeks of the arrival date, the full cost of the stay is due.
  • We recommend that you take out your own holiday insurance cover.

Self-Catering Coastal Property Terms & Conditions

  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. A deposit of £500 per property, per week is required to confirm a reservation, with the balance payable 8 weeks before arrival. Accommodation is offered subject to being available upon receipt of deposit. All prices shown are based on 4-5 people sharing a property. Housekeeping, extra beds and cots are available at a supplement.
  • Most major credit cards accepted. Cheque payments accepted by prior arrangement.
  • Children of all ages are welcome. Pets are allowed in selected apartments only.
  • Properties will be charged for unless vacated by 10.00am on the day of departure.
  • Accommodation should be ready for occupation from 4.00pm onwards. Please advise us if your arrival time will be after 6.00pm.
  • The proprietors are not responsible for any property lost in the hotel or self-catering properties unless it has been deposited at reception.
  • The management cannot accept liability for any loss or damage to vehicles left on the property.
  • Apartment suite guests are welcome to use all the facilities of the hotel.
  • Room service is available for the self-catering properties - subject to weather conditions.
  • Disability Awareness - please advise Reception of any disabilities or special requirements.
  • Amendment to an existing booking incurs a charge of £20 per property amendment.
  • All booking amendments must be made in writing.
  • No refunds are given for guests who do not stay the full duration of their holiday.
  • Deposits are strictly non-refundable but may be transferred to a future booking at the Manager's discretion.
  • Cancellation - a cancellation must be confirmed in writing.
  • For a cancellation received more than 8 weeks before arrival, the deposit can be retained for use against a future booking at the Manager's discretion.
  • For cancellations within 8 weeks of the arrival date, the full cost of the stay is due.
  • We recommend that you take out your own holiday insurance cover.

Luxury Motor Yacht

  • Our luxury motor yacht is MCA coded and fully licensed.
  • All charters are based on exclusive use and children of any age are welcome.
  • A deposit of £400.00 is required at the time of booking with the total amount due latest 8 weeks prior.
  • The charter fee includes the vessel, crew, light refreshments, insurance and all safety equipment.
  • House champagne, wines, spirits and any other alcoholic beverages will be charged as taken.
  • Picnic hampers are available at an extra cost but must be ordered at least 24 hours before departure.
  • In the case of cancellation due to inclement weather, either an alternative date will be arranged or a full refund will be given.

Corporate Events

  • A deposit is required to secure a date for your event/wedding.
  • All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit.
  • Once a deposit has been paid, a confirmation letter will be sent detailing the terms and conditions which is for signature and return. Deposits are strictly non-refundable.
  • At the Manager's discretion they may be transferred to an alternative date.
  • Pricing can be amended at any time – however, any pricing confirmed in writing will be honoured.
  • Final numbers and full payment are required two weeks prior to the date of the event/wedding.
  • Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation.
  • Any outstanding amount to be invoiced and settled latest on the day following. The hotel reserves the right to change or cancel advertised entertainment due to circumstance beyond its control.
  • In the event of cancellation in the period preceding 6 months before the event/wedding date, the deposit is retained. Cancellation within 6 months of the booked event/wedding date will require payment of 50% of the expected balance. In the event of cancellation at any time during the 3 months preceding the event/wedding, in addition to loss of the deposit, full payment of the estimated balance is required.
  • The Carbis Bay Hotel reserves the right to refuse entry.
  • The Carbis Bay Hotel reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • All details are correct at the time of printing but may be subject to alteration without prior notice.
  • VAT will be charged at the prevailing rate at the time of payment and the Hotel reserves the right to amend prices accordingly.

Christmas Parties

  • All dates subject to availability. All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. Full payment and final numbers must be provided 14 days before the function. After this time, cancellations will not be refunded.
  • The party/event organiser is responsible for all members of the party/event. All deposits should be fully pre-paid at the time of booking. Deposits are non-refundable. Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation. The hotel reserves the right to change or cancel advertised entertainment due to circumstance beyond its control. Any additional services must be paid for on the night. No credit facilities will be given without prior written agreement from the Hotel.
  • Dress code – smart party wear. The Carbis Bay Hotel reserves the right to refuse entry.
  • The Carbis Bay Hotel reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
  • All details are correct at the time of printing but may be subject to alteration without prior notice.
  • VAT will be charged at the prevailing rate at the time of payment and the Hotel reserves the right to amend prices accordingly.